You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.
UK Returns
For customers wishing to return their item for an exchange or credit please note that we offer a returns label free of charge. To do this simply follow the online returns procedure.
For customers wishing to return their item for a refund using our online portal or by emailing a member of our Customer Services team. Unfortunately there is a charge of £4.95 to cover the costs of the service. This will be deducted from the refund amount due.
Returning An Item Using A Courier Of Your Choice
If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online.
Returns Terms and Guidelines
The items for return are unworn, in re saleable condition, complete with all swing tags & original packaging, You have included your original invoice, with your preference for exchange or a refund. If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice or on your returns form. We recommend that you send us a quick email at info@walklondonshoesco.uk so we can put the replacement item aside for you.
Download a Walk London returns form here