FREE - On All Orders Over £30.00
Note: Orders placed before 13:00 GMT Will be dispatched on the same working day. Orders placed after the threshold will be dispatched on the next possible working day.
FREE - On Orders Over £75.00
Note: Orders Placed before 13:00 will be dispatched on the same working day. Where as we do our best to dispatch orders placed after the cut off time we therefore cannot guarantee delivery for next working day on these orders. Delivery service handled by either DPD or DHL dependant upon collection availablity from our warehouse.
Note: Only orders placed before 13:00 on Fridays will be eligible for the following Saturday delivery. Orders placed after the cut off time will be dispatched on a Next Day service with DHL or DPD with any difference in shipping fees paid refunded to your original paymnt method.
Note: Only orders placed before 13:00 on Fridays will be eligible for the following Sunday delivery. Orders placed after the cut off time will be dispatched on a Next Day service with DHL or DPD with any difference in shipping fees paid refunded to your original paymnt method.
Please see below for estimated times for delivery for areas within the United Kingdom that may typically experience slight delays with online orders coming from the UK Mainland,.
We offer the choice for you to have your parcel delivered on Saturday or Sunday in the checkout. This service is provided by DPD.
If you wish to use this service please ensure that you place your order before the 13:00pm GMT cut off time on a Friday so you do not miss our courier collections from our warehouse.
If we receive your order for a weekend delivery after the cut off time we will work under the assumption that you would like an express delivery and therefore dispatch your item on a next day service automatically. Any difference that you have paid for a weekend service and the price of the Express Service { taking into account Free Shipping thresholds} will be automatically refunded to your original payment method. An example for the calculation that we would use is £12.95 (Price of a Weekend Delivery) - £6.95 (Price of an Express Delivery)
If we have assumed incorrectly please drop us a message before your order has been dispatched by using one of the highlighted methods on our Contact Us page. Once an Item has left our warehouse we will not be able to stop the delivery.
DHL On demand Delivery
Besides speed, one of the main reasons we choose to ship with DHL in the United Kingdom is the fact that they offer you an on demand delivery tool to help you manage your order. All customers will have access to this option provided you give us your email address and telephone number whilst checking out. Once an order has been dispatched you can taylor make the delivery of your parcel to suit your need. Inclusive services include
- Pick Up From a DHL Service Point - You can arrange for your parcel to be picked up from one the the 1,200 DHL Service Points across the United Kingdom.
- Schedule a Delivery - You can manage your parcel so that it is delivered on a convenient date for yourself.
- Signature Release - You can request that the DHL Driver leave your item in a safe place without the need for a signature
- Leave with Neighbour - If you are not going to be in you can also request that the parcel be delivered to a neighbour.
- Alternate Address - The DHL On Demand Delivery option will allow you to get your order delivered to an alternate address such as work or school if you know that you are going to be out when your parcel is due to be delivered.
- Vacation hold - If you are going on vacation, you can put the delivery of your parcel on hold up to a maximum of 30 days.
*Please note that if you opt to use one of the signature release options available or schedule a delivery for an alternative address, we may not be able to help you in the event that your parcel is lost or stolen.
DPD Delivery Management
Like DHL, DPD also offer all customers options to manage their parcels. This can be done in the following ways ...
Pick Up From A Pick Up Shop - Once your item(s) have been dispatched with DPD and you have a tracking number you will be able to request that your item be delivered to one of DPD 2,500 pickup shop. This can be done once you have received confirmation that DPD has your parcel either through email or text message communications.
Leaving With a Neighbour or in a Safe Place -
On the day that your parcel is out for delivery you will be given a one hour delivery window. If you are not going to be home when the parcel is out for delivery DPD will give you the option to inform the courier to leave the parcel in a safe place or with a next door neighbour.
Orders placed before 13:00 (GMT+10) Monday To Friday excluding UK Bank Holidays will be dispatched on the same working day. Where as we do our upmost to fulfil orders made after the cut off time, any orders received after this point will be dispatched on the next possible working day.
When your order has been dispatched you will receive an Email or SMS notification with your tracking number on it. You can check your order's progress by clicking the link within the notification or by going to tracking pages upon the couriers website.
You are also able to check the status of your order through the "Orders" section of your account page or by getting in contact with a member of our customer services team.
