Returns From The United Kingdom

See below for information about the available service options for Returns to Walk London from the United Kingdom.
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Return From: united kingdom
DHL Service Point Drop Off

DHL Service Point Drop Off

£4.95

FREE - For Those Wanting An Exchange or Credit Note

Request Label

  • Drop Your Parcel Off At Your Local DHL Service Point
  • Delivered Next Working Day
  • Tracked & Signed For
  • Insured For The Contents Of Your Shipment

*Labels will be sent to your email address. Service requires a printer to stick on your package.

DPD Printerless Courier Collection

DPD Printerless Courier Collection

£6.95

FREE - For Those Wanting An Exchange Or Credit Note

Request Collection

  • Collected From You Monday-Friday between 9am and 5pm
  • No Need For A Printer The Courier Will Bring Your Label
  • Delivered Next Working Day
  • Tracked & Signed For Service
  • Insured For The Contents Of Your Shipment
  • Courier Collection or Drop Off At Over 3,500 Service Points
  • Fully Insured For The Value Of The Items Returned
  • Returned Within The Next Working Day Of Sending
  • Free For Those Wishing To Return For An Exchange

    Our Returns Policy

    We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help. This section explains our returns policy and how to go about making a return should you need to.

    You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 30 days (from receipt of goods) - 14 days for Sale Items - in their original condition after this we reserve the right to accept a refund or exchange.

    Before returning your items to us, please check:

    - The items for return are unworn,

    - in re saleable condition, complete with all swing tags & original packaging

    - You have included your original invoice or returns slip, with your preference for exchange or a refund.If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice or on your returns form. We recommend that you send us a quick email at info@walklondonshoesco.uk so we can put the replacement item aside for you.

    - Download a Walk London returns form here

    *If the items are deemed to have been worn in an un-saleable condition upon their return,  items WILL be sent back to you. Before this happens a £4.95 charge will be applied and must be paid before items are released to the courier.

    Returning For An Exchange Or Credit Note

    For customers wishing to return their item for an exchange or credit please note that we offer a returns label free of charge. To do this simply follow the returns procedure highlighted below.

    For customers wishing to return their item for a refund using one of our highlighted returns options listed above, unfortunately there is a small charge (listed above) to help cover the costs of being able to provide you with a service. This will be deducted from the refund amount due.

    Returns Using The DHL Service

    If you wish to use our DHL Returns service the process is simple. Click the "Create Return" button in the box above and complete the email form in order to allow us to generate you a DHL Label above. Alternatively you can send our Customer Services team a message along with your; Order Number, Email Address, Telephone Number, Pick Up Address, Which Items You Are Sending Back, and What you would like (Refund or Exchange)

    Once we have received this information we will inform DHL of your request as a matter if priority, and you will be sent an email from us with your label for you to print off.

    Once printed attach the three barcode label to your box and hand the rest of the paper work along with your parcel to your local DHL Service Point.

    Returns Using The DPD Service

    If you wish to use the DPD Returns service, the process is even simpler than the DHL Drop Off Option that we have highlighted above. Simply hit the "Request Collection" button above and send our Customer Services team a message along with your; Order Number, Email Address, Telephone Number, Pick Up Address, Which Items You Are Sending Back, and What you would like (Refund or Exchange) not forgetting your preferred date and two hour timeframe for collection (Monday-Friday 9am-5pm)

    Once we have received your message we will book in the collection with DPD and send you a confirmation . On the day of collection the driver will collect with a label prepared so all you have to simply hand over the parcel

    Returns Using Your Own Courier

    If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online.

    You can send your parcel back to us at the below address

    WALK LONDON

    DEVONSHIRE HOUSE

    AVIARY COURT

    BASINGSTOKE

    UNITED KINGDOM, RG24 8PE

    Order Cancellations

    If you have placed an order and have changed your mind not to worry. You can cancel or make amendments to your Walk London order before your order has been dispatched using the below methods.

    (a) You can notify us by email to info@walklondonshoes.co.uk or call us on 01256 898690 before we have dispatched the goods to you or

    Unfortunately, where goods have already been dispatched to you, we have no way in stopping the parcel. If this is the case you can return goods to us in accordance with the clause(s) set out above.

    Returns FAQs