We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help. This section explains our returns policy and how to go about making a return should you need to.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 30 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.
Before returning your items to us, please check:
- The items for return are unworn,
- in re saleable condition, complete with all swing tags & original packaging
- You have included your original invoice or returns slip, with your preference for exchange or a refund.If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice or on your returns form. We recommend that you send us a quick email at firstname.lastname@example.org so we can put the replacement item aside for you.
*If the items are deemed to have been worn in an un-saleable condition upon their return, items WILL be sent back to you. Before this happens a £25.00 charge will be applied and must be paid before items are released to the courier.
Returning An Item For An Exchange Or Credit Note
For customers wishing to return their item for an exchange or credit please note that we offer a returns label free of charge. To do this simply follow the returns procedure highlighted below.
For customers wishing to return their item for a refund using our online portal unfortunately there is a charge (stated above) to help cover the costs of the service. This will be deducted from the refund amount due.
Returns Using The DHL Service
If you wish to use our DHL Returns service the process is simple. Click the "Create Return" button in the box above and complete the email form in order to allow us to generate you a DHL Label above. Alternatively you can send our Customer Services team a message along with your; Order Number, Email Address, Telephone Number, Pick Up Address, Which Items You Are Sending Back, and What you would like (Refund or Exchange)
Those Wishing To Use The DHL Drop Off Service
Once we have received the above information we will inform DHL of your request and email you your label as a matter if priority to print off.
Once printed attach the three barcode label to your box and hand the rest of the paper work given to your local DHL Service Point
Those Wishing To Use The DHL Courier Collection Service
Once we have received this information we will inform DHL of your request as a matter if priority, and you will be sent an email from the DHL team encouraging you to arrange a courier collection and to print off your shipping label.
Once printed attach the three barcode label to your box and hand the rest of the paper work to the driver
Returns Using Your Own Courier From Australia
If you'd prefer to use a different courier in Australia, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online.
You can send your parcel back to us at the below address
UNITED KINGDOM, RG24 8PE
Parcels Should clearly state *GB Merchandise For Return* on the outside of the Parcel to help avoid any potential issues with customs. This should be made clear to you courier when sending so they can complete the correct customs documentation. This will help to avoid any extra charges at the border. Where as we try to help customers as much as possible we cannot control the process at the UK Border.
If you have placed an order and have changed your mind not to worry. You can cancel or make amendments to your Walk London order before your order has been dispatched using the below methods.
(a) You can notify us by email to email@example.com or call us on =44(0)1256 898690 before we have dispatched the goods to you or
Unfortunately, where goods have already been dispatched to you, we have no way in stopping the parcel. If this is the case you can return goods to us in accordance with the clause(s) set out above.
In order to speed up the process, exchanges will be processed for you on the same day your original item(s) have been sent back. Items will be sent to you using the standard delivery option and you will receive your items with in 3-5 Working Days.
Refunds Will Be Processed to your original Payment Method within 72 hours of receiving your items back.
If you have used the DHL Returns service provided you will received a notification to let you know that your returns package has been delivered,
Customers who are exchanging an item will be updated with a new Order Confirmation email and tracking number to let them know that the replacement pair has been sent.
Customers who are sending an item back for a refund will receive a notification as soon as your refund has been processed.
If you have used the DHL Courier Service provided inform us and we can start an investigation with the relevant department. Once the investigation has finished and the parcel has been declared lost we will process a refund/exchange for you depending upon what you have chosen.
If you have returned an item back to us using your own courier, unfortunately we will not able to directly assist you as we are not the sender on record. We will try to assist you if you inform our customer service team. This is why we recommend that you use a service that has suitable cover so that if needed you can process a claim through directly.