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What To Do If I'm Not Home When It's Delivered?


DHL will email and text a delivery window on the day of delivery. Should you be unavailable to sign for the parcel you can select from a number of options including, collection from Depot, leave in a safe place, deliver with a neighbor using their on demand delivery service

If your item is being delivered with Royal Mail a calling card will be left with your delivery details for which you can use to schedule a re-delivery or a collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.