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Free UK Exchanges

Our Fit Guarantee

We want our customers to get the best fit possible when it comes to sizing from our footwear. As such, we have taken the steps to offer all customers in the United Kingdom the opportunity to exchange an item at No Additional Cost

In order to initiate your return please use one of the below highlighted exchange request methods.

Customers in The United Kingdom

All customers IN the United Kingdom can follow one of the below methods in order to request an exchange using our Fit Guarantee

Rest of World Exchanges

All customers OUTSIDE the United Kingdom should follow one of the below steps in order to request an exchange

*Please note that customers outside the United Kingdom will have to pay the stated returns postage fee highlighted within the returns information pages for your country before exchanged goods can be dispatched

Walk London Como Loafer
Walk London Tommy Sandal

Fit Guarantee Terms & Conditions

Exchange Policy

Only customers in the United Kingdom can exchange an item for free under the Walk London Fit Guarantee and can only do so if the following terms are met in addition to our returns policy ...

  • A free exchange can only be redeemed once per order. If you require any further additional exchanges the returns postage fee highlighted within our returns information pages applies and must be paid before a second exchange can be fulfilled.
  • The items for return are unworn, are in a re-sellable condition and are returned completed with original packaging
  • You are within your order's returns period - 14 days from the day of delivery for Sale Items or 30 days from the day of delivery on full priced items